Standard delivery takes 3-5 working days (Europe), up to 15 days (rest of the world). You can have your order delivered to any delivery address that you specify during the check out or in your customer account. Delivery takes place between 8am and 8pm, Monday to Saturday.
In case of returns just follow these simple steps:
- Contact us by email firstname.lastname@example.org, with your order number and the email address used when placing your order. Notify the reasons of the return.
- Follow the guided procedure you will receive from us by email.
- Pack item(s) in the original packaging including any documentation, accessories and manuals received with the product – make sure the package is secure and that the contents do not risk being damaged during shipping.
- Send us the items by post. You will receive an email confirmation from us as soon as we get your item in our warehouse.
Once we have received your returned items, your refund will be in process. As a rule it takes up to 2-5 days to appear on your card statement. In extremely rare cases it can take up to 15 days. If you paid by debit or credit card, the money will be refunded to the bank account linked with the card. If you used PayPal, your refund will appear on your PayPal account.